Contact Us

Contact

How Can We Help Today?

Owned and operated by Empire marketing Ecom, our team is ready to help with orders, product questions, or anything else on your mind.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@empiremarketingecom.com
Within 24 hours
Phone
213-936-2794
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Once your order ships, you will receive a tracking number by email so you can follow your delivery every step of the way.

How do I track my order?

As soon as your order is dispatched, we send a confirmation email with your tracking number and carrier details. You can use that link to monitor your shipment in real time from warehouse to doorstep.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not the right fit for your space or routine, please review our Return Policy page for full details on how to start the process.

Can I exchange an item for a different model?

Exchanges are handled through our returns process. Start a return for the original item and place a new order for the model you prefer. Check our Return Policy for complete instructions and eligibility.

How do I choose between an electric bike and a treadmill?

It depends on how you like to move. Electric bikes are perfect for outdoor exploration and commuting, while treadmills keep your training consistent regardless of weather. Both support an active daily routine in different ways.

What should I consider before purchasing a massage chair or infrared sauna?

Think about your available space, preferred features, and how you plan to use the product in your recovery routine. Our product pages include detailed dimensions and feature breakdowns to help you make the right choice for your home.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Returns or Exchanges
Electric Bikes
Fitness Equipment
Saunas or Massage Chairs
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Replies

Our support team works to answer every inquiry within one business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Free shipping on most orders within the Continental U.S., with no order minimum required.

30-Day Returns

Not the right fit for your space or routine?